professionally and confidently and is one part of the manager’s role which can cause the most concern. If the issues are handled effectively they can aid employee motivation but handled incorrectly can create an unhelpful atmosphere and company culture. This management training course will provide managers with practical ways of dealing effectively with these difficult issues. [Geoads2]

Who Should Attend

Managers, executives and supervisors who need to deal with disciplinary, grievance and dismissal issues are part of their job roles.

Course Objectives

After attending this course, participants will be able to:
  • Understand discipline, grievance and dismissal issues
  • Understand their role and responsibilities in handling them effectively
  • Identify and handle typical problems
  • Identify when to coach, when to counsel and when to discipline
  • Understand the core legal issues.

Course Programme

The Discipline Landscape What constitutes a disciplinary issue? Where does capability fit? When is a gripe a grievance? Is dismissal necessary? The Legal Beagle What is your company’s responsibility? What’s my legal position? What rights does the employee have? What are the employee’s responsibilities? Fair reasonable and consistent – concepts to live by The Trigger Points Identifying common problems Minor slip ups to gross misconduct Stopping trouble before it starts Letting it slip or starting a landslide Approaches To Discipline When a quiet word will do Where informal counselling fits in Coaching inappropriate behaviour out The formal route Understanding Procedure Putting a formal process in place The documents you’ll need The importance of the right records Warnings: verbal, written and final How to implement a grievance procedure that works The Human Touch The counselling interview Planning for formal hearings When to get help, for you or the employee Taking external factors into account [Geoads2] Personal Development Plan Developing an individual action plan for implementation back in the workplace.]]>