How To Manage Your Time More Effectively
Before you start to plan how you are going to get more control over your time, it is important to identify which areas are in most urgent need of attention. […]
Competency Frameworks
What Is A Competency? The term competency is now generally defined as the behaviours that employees must have, or must acquire, to input into a situation in order to achieve […]
Developing The Best Kind of Customer Service People
First things first; Smile training doesn’t work. A one-day programme covering how to serve customers better, establish rapport and ‘show you care’ doesn’t deliver any real change or lasting benefit. […]
Ten Metres of Courage
Swedish directors Maximilien Van Aertryck and Axel Danielson have made a wonderful little film that highlights human emotions in a totally unexpected way. The premise is simple enough, people at a swimming baths in […]
How Would Joe Biden’s Memo Play In Your Management Team?
Today is Joe Biden’s last full day as Vice President. Whilst most of the internet will be mourning the loss of some great meme worthy photos, others will be reflecting on […]
Eleven Smart Questions To Ask
When you feel a little stuck in a meeting or interview, it’s great to have some go to questions that get the other person talking and give you the kind […]
80 Ideas for Sales Meetings
Sales Managers are often nervous of kicking off yet another dry sales meeting. Here’s some ideas that recent participants have shared for adding an element of discussion and debate at sales […]
How To Ask High-Leverage Questions
High- Leverage questions are a unique kind of open-ended question. They require people to do more than respond and carry on a conversation—they require people to engage in high-level thinking […]
G7, G8, G19, G20 Who’s In Who’s Out
Russia has been booted out of the G8. It’s a big deal, and now it’s a G7, so what is the G8, or the G7, or the G8+5 or the […]
MINTs, BRICs, PIGS and HIDeCs – Who Are They?
If you invested your money in the BRICs early, took your profits and got out of the PIGS in time you may now be wondering whether to put your […]