Who Should Attend All Managers, Supervisors and Team Leaders. Even experienced participants will find this valuable as a refresher and for additional skills.
Course ObjectivesAfter attending the course, participants will have the ability to:
- improve their effectiveness across a wide range of activities through better communication
- design and use questions to obtain information, ownership and steer conversations
- avoid communication problems and use ‘active’ listening to steer meetings and ensure clear communication
- recognise and use different Non-Verbal Communication elements and patterns.