Who Should Attend All Managers, Supervisors and Team Leaders. Even experienced participants will find this valuable as a refresher and for additional skills.

Course Objectives

After attending the course, participants will have the ability to:
    • improve their effectiveness across a wide range of activities through better communication
    • design and use questions to obtain information, ownership and steer conversations
    • avoid communication problems and use ‘active’ listening to steer meetings and ensure clear communication
    •  recognise and use different Non-Verbal Communication elements and patterns.
[Geoads3]

Course Programme

How Will Communication Skills Help? The constituents of communication The application of communication skills Questioning Skills Question structure Different questions for different purposes Designing key questions The use of questions to ensure ownership Listening Skills Barriers to effective listening Differences between ‘passive’ and ‘active’ listening skills ‘Active’ listening skills Using listening to obtain unintentional information Controlling a conversation by using ‘active’ listening skills Non-Verbal Communication (NVC) Role of NVC NVC considerations/causes NVC components Patterns of NVC (deceit, openness, agreement) Controlling your own NVC [Geoads3] Personal Development Plan Developing an individual action plan for implementation back in the workplace.]]>