Letter and Email Writing Skills

Who Should Attend Anyone involved in writing letters, e-mails or any customer correspondence. Course Objectives After attending this course, participants will have the ability to:

  • ‘tune in’ to readers to hit the right notes
  • choose effective formats for various purposes
  • identify the key elements to ensure the document is interesting
  • ensure their documents are understood
  • make their documents ‘easy to read.’
[Geoads3] Course Outline Introduction, aims, agenda The role of letters and emails in internal/external relationships When not to use written communication Profiling the readership Key factors in the profile of potential readers The issue of important secondary readers Preparing to impress Structuring your writing Different formats and structures How to gain the attention of the reader Putting forward benefits in written communication Handling ‘complaints’ Ensuring your letter is interesting Developing an effective personal style Key factors in creating an interesting document How to polish your document Ensuring your letter is understood ‘Rules’ to reduce/remove potential misunderstandings The difference between talking and writing on understanding Ensuring readability of your letter The structure of emails How to improve readability Asking for action [Geoads3] Personal Development Plan Developing an individual action plan for implementation back in the workplace]]>