Tips For Managing Discipline, Grievance And Dismissal

professionally and confidently and is one part of the manager’s role which can cause the most concern. If the issues are handled effectively they can aid employee motivation but handled incorrectly can create an unhelpful atmosphere and company culture. This management training course will provide managers with practical ways of dealing effectively with these difficult issues. [Geoads2]

Who Should Attend

Managers, executives and supervisors who need to deal with disciplinary, grievance and dismissal issues are part of their job roles.

Course Objectives

After attending this course, participants will be able to:
  • Understand discipline, grievance and dismissal issues
  • Understand their role and responsibilities in handling them effectively
  • Identify and handle typical problems
  • Identify when to coach, when to counsel and when to discipline
  • Understand the core legal issues.

Course Programme

The Discipline Landscape What constitutes a disciplinary issue? Where does capability fit? When is a gripe a grievance? Is dismissal necessary? The Legal Beagle What is your company’s responsibility? What’s my legal position? What rights does the employee have? What are the employee’s responsibilities? Fair reasonable and consistent – concepts to live by The Trigger Points Identifying common problems Minor slip ups to gross misconduct Stopping trouble before it starts Letting it slip or starting a landslide Approaches To Discipline When a quiet word will do Where informal counselling fits in Coaching inappropriate behaviour out The formal route Understanding Procedure Putting a formal process in place The documents you’ll need The importance of the right records Warnings: verbal, written and final How to implement a grievance procedure that works The Human Touch The counselling interview Planning for formal hearings When to get help, for you or the employee Taking external factors into account [Geoads2] Personal Development Plan Developing an individual action plan for implementation back in the workplace.]]>

Tips For Managing Effective Meetings

meetings are run effectively and help participants get more out of their meetings whilst spending less time in them! [Geoads2] The course will focus on the management of people and time and the use of techniques to ensure that meetings produce real, measurable results. It also looks at behavioural issues to explain why meetings can be unproductive and lengthy and practical measures to remedy this.

Who Should Attend

This management training course is designed for anyone who regularly leads, organises or attends face to face meetings either within their organisation or with external clients, suppliers and partner companies, and feels that they could be shorter or more productive.

Course Objectives

After attending the course, participants will have the ability to: [Geoads3]
  • Identify ways in which their meetings (both as chair and attendee) can be improved
  • Use proactive measures to put these improvements into place
  • Understand the traditional and modern roles and behaviours of meetings
  • Prepare for a meeting which they are to lead in minimum time with maximum effect
  • Be aware of barriers to an effective meeting and use communication skills to overcome them
  • Understand the significance of verbal and non-verbal communication during a meeting
  • Make meetings shorter and more productive.

Course Programme

Meetings: Why Have Them? What can meetings achieve for us? To meet, or not to meet, that is the question….. 5 bad reasons for a meeting What goes wrong and why? What effect does this have on the organisation? What goes well? Meetings: Theory V Reality Review of the traditional and modern meeting ‘roles’ Expectations and responsibilities The meeting agenda Minutes? What minutes? The differences between the ‘ideal’ meeting and reality! Closing the gap Planning Effective Meetings Achieving maximum results in minimum time Planning tools to make life easier Who, what, when, where, how, why? Planning the ‘perfect’ meeting Achievable meeting objectives The key to shorter meetings Giving in order to receive Proactive communication Tips and techniques for planning meetings Feedback Putting it into practice: Planning a time-restricted meeting Meetings: The Human Element Starting on time Dealing with lateness and interruptions Recognising negative behaviours Tackling negative behaviours and promoting positive ones Recognising barriers to an effective meeting Verbal and non-verbal communications Tips and techniques for running meetings Controlling your meeting Putting it into practise 2: Controlling a meeting Follow Up Why minutes don’t have to be painful Actions and progression Feedback Getting results [Geoads2] Back To Reality Planning for future meetings Development plan]]>

Tips For Managing The Appraisal Interview

This practical management training course will provide participants with the key skills needed to manage an effective appraisal interview. It will look at the role of managers within the appraisal process and provide clear understanding of their responsibilities in developing the effectiveness of their people.

Who Should Attend

Managers who, as part of their job roles, carry out formal appraisal interviews and are looking to develop their confidence in this area. Those new to team leadership and management will find this assists in building a strong foundation to their role, while the more experienced manager can gain much from refreshing their style and approach to the appraisal interview.

Course Objectives

After attending this course, participants will be able to:

  • Define the importance of managing performance, and the managers responsibilities in the process
  • Prepare and plan for an appraisal review
  • Set clear and objective performance goals
  • Provide quality feedback which recognises performance and achievement
  • Deal effectively with issues of under performance
  • Manage difficult attitudinal/behavioural issues effectively
  • Establish effective personal development plans.

Course Programme

Being Prepared
Developing clarity about the job
What do you want to achieve
What is the supporting evidence?
Creating the right environment

Get Specific
Objective setting, SMART objectives, short and long term objectives
The importance of being specific and why it is hard to achieve
Removing assumption and developing clarity

Giving And Receiving Feedback
The critical part feedback plays
Low or high risk feedback – which do you prefer
The skills of quality feedback
The time is now

Maintaining Control
Question strategies that work
Look and listen to maintain rapport

Dealing With Underperformance
Identify and agree the issue
Establishing the reasons
Agreeing to take action

Difficult Issues
How are you difficult?
Assertive/Passive/Angry behaviour
Developing strategies for managing difficult situations

Effective Personal Development Plans
Why develop people?
Finding an appropriate method
Is development the solution?

Personal Development Plan
Developing an individual action plan for implementation back in the workplace.

To discuss how this management training course could help you manage your appraisal interviews effectively or to talk through your requirements, including tailoring this course to suit your exact needs, please contact:



Management Communication Skills

Who Should Attend All Managers, Supervisors and Team Leaders. Even experienced participants will find this valuable as a refresher and for additional skills.

Course Objectives

After attending the course, participants will have the ability to:
    • improve their effectiveness across a wide range of activities through better communication
    • design and use questions to obtain information, ownership and steer conversations
    • avoid communication problems and use ‘active’ listening to steer meetings and ensure clear communication
    •  recognise and use different Non-Verbal Communication elements and patterns.

Course Programme

How Will Communication Skills Help? The constituents of communication The application of communication skills Questioning Skills Question structure Different questions for different purposes Designing key questions The use of questions to ensure ownership Listening Skills Barriers to effective listening Differences between ‘passive’ and ‘active’ listening skills ‘Active’ listening skills Using listening to obtain unintentional information Controlling a conversation by using ‘active’ listening skills Non-Verbal Communication (NVC) Role of NVC NVC considerations/causes NVC components Patterns of NVC (deceit, openness, agreement) Controlling your own NVC [Geoads3] Personal Development Plan Developing an individual action plan for implementation back in the workplace.]]>

Letter and Email Writing Skills

Who Should Attend Anyone involved in writing letters, e-mails or any customer correspondence. Course Objectives After attending this course, participants will have the ability to:

  • ‘tune in’ to readers to hit the right notes
  • choose effective formats for various purposes
  • identify the key elements to ensure the document is interesting
  • ensure their documents are understood
  • make their documents ‘easy to read.’
[Geoads3] Course Outline Introduction, aims, agenda The role of letters and emails in internal/external relationships When not to use written communication Profiling the readership Key factors in the profile of potential readers The issue of important secondary readers Preparing to impress Structuring your writing Different formats and structures How to gain the attention of the reader Putting forward benefits in written communication Handling ‘complaints’ Ensuring your letter is interesting Developing an effective personal style Key factors in creating an interesting document How to polish your document Ensuring your letter is understood ‘Rules’ to reduce/remove potential misunderstandings The difference between talking and writing on understanding Ensuring readability of your letter The structure of emails How to improve readability Asking for action [Geoads3] Personal Development Plan Developing an individual action plan for implementation back in the workplace]]>

Leading And Managing Remote Teams

Who Should Attend Managers or senior people charged with leading remote teams, whether on a national or international basis. The course will also suit executives who need to understand the dynamics and issues surround managing remote teams to help with the related organisational development issues.

Course Objectives

After attending the course, participants will have the ability to:
  • Identify the critical success factors for leading and managing remote teams
  • Compare their own preferred style of managing with the most effective style for engaging this kind of team
  • Build the most appropriate performance framework
  • Implement an effective communication process
  • Deal with interpersonal issues including conflict resolution
  • Apply effective motivation techniques
  • Implement a road map to effective virtual working.

Course Programme

Remote Team Success Factors Understanding the required organisational context Identifying the kind of people suitable for remote team working The effective use of a Purpose Framework Why rules don’t work and trust has to What Makes An Effective Remote Team Manager? Examining the most appropriate personal styles Where more leadership, not management is required Why being a role model is so important What’s discretionary and mandatory? Getting the right balance Organising For Success Using outcomes based focus rather than inputs Bearing in mind any cultural differences Effective goal setting and decision making How to manage activities and the distribution of tasks Performance Management Using the most effective motivation techniques Dealing with dislocation, dysfunction and displeasure How to engender and use Peer Group Pressure Why behavioural standards are so important Communication Approaches Blending the different channels Managing the 24/7 business environment Creating an optimised communication flow The effective use of technology Meetings Management Frequency and format? Making them value adding entities Balancing the work stuff with fun stuff Minimising effective administration Building A Success Template Using an effectiveness checklist Aligning the working approach to strategic objectives Implementing a team owned, 90 day action plan road map]]>

How To Become A More Strategic Manager

management training course that gives managers and directors an insight into what real strategy is about. Rather than simply use the seminal models, the course will connect what you and your organisation are trying to achieve with the latest ideas and techniques. [Geoads2] The course’s overarching purpose is to give all participants a real insight into strategy issues, enabling them to change their personal focus of perspective from a tactical, reactive stance, to a more strategic, pro-active one. The style is non-theoretical, practical and interactive with lots of real world examples.

Who Should Attend

Senior managers and directors who wish to gain more understanding of strategy and its different facets. [Geoads3]

Course Objectives

After attending this course, participants will have the ability to:
  • Place strategy in its correct context
  • Think strategically
  • Develop a strategy and an action plan
  • Better manage the process of strategic implementation
  • Understand the change implications of strategic action.

Course Programme

The Tactical vs The Strategic How to find time and space to be strategic Taking a personal view of your objectives How tactics and strategy are linked Balancing the needs of today with the shape of tomorrow Developing Strategic Thinking Creating a personal and organisational vision How to establish your own point of view Developing insightful, creative strategies How to make insightful organisation-wide connections Developing Strategic Planning Why quality strategies require focus, choice and good timing Using a strategic planning framework Connecting strategy to the business planning/budgeting process Generating involvement in the process Improving implementation effectiveness Strategy Means Change Identifying the change issues created by your strategy Gaining commitment and making changes work Using scenario planning to help identify risks Culture Defeats Strategy Recognising the cultural inhibitors to strategic change Modelling the behaviour that supports the strategy Identifying the strategy champions and enablers Turning The Strategy Into Action How to communicate the strategy Using technology and the Internet to speed up the implementation process Getting useful feedback [Geoads2] Personal Development Plan Developing an individual action plan for implementation back in the workplace]]>

Influencing Skills

management training course focuses upon those things that we can all do to ensure that our influence is optimised. Drawing inspiration from history and combining it with the very best of modern practice, participants leave with a realistic assessment of what they can and cannot do to influence those around them.

Who Should Attend

This course will benefit anybody whose role requires them to obtain the agreement of others. This applies wherever those whose agreement they seek sit in the hierarchy and whether they are internal to the workplace or, perhaps suppliers or customers. The fundamentals apply in all cases and the course explores the practical aspects of employing these fundamentals in the most effective way.

Course Objectives

After attending the course, participants will have the ability to:
  • Describe the three steps that are fundamental to influencing others positively
  • Calculate what for them, makes them credible in the eyes of others
  • Display empathy with the concerns of those with whom they come into contact
  • Present an argument in the way most likely to achieve success
  • Explore the factors that drive the behaviour of others
  • Improve assertiveness skills in a variety of situations
  • Manage their body language in a way that reduces possible conflict
  • Handle conflict confidently and professionally.

Course Programme

What Is Influence? What do we mean by ‘influencing’? What are the degrees of influence that we can expect to exercise? What are the best areas to employ our influencing skills? Who are those that we most need to influence? The difference between influencing and controlling How Can We Influence Others? Socrates and his exploration of the art of rhetoric What makes us credible to others? How might this change? The importance of displaying empathy The disadvantages of failing to establish rapport What place has logic in influencing? Weight of Argument theory Attitude – the all important ingredient How do our personal motivators and experiences influence the way that we come across to others? Assertiveness What is assertiveness? How does it differ from submissiveness and aggressiveness? Introduction to Transactional Analysis The importance of choice Fantasy states versus reality states The ‘trigger – response – results’ model Conflict What is conflict? When is it good and when harmful? The VAT model of conflict assessment The use of the brain when dealing with conflict situations How to defuse crisis situations in a positive way How does this affect your relationships with others? [Geoads2] Personal Development Plan Developing an individual action plan for implementation back in the workplace]]>