Here’s an easy 13 point checklist to help with your next coaching session:
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- Try not to be directive
- Avoid asking, “How do you feel it went?” Instead ask, “What do you feel went well?”
- Use open questions to encourage the individual to think through their actions and draw out their own solutions
- Listen to understand
- Use a mix of questioning techniques e.g. open, closed, probing, hypothetical, clarifying, reflective etc.
- Confront and challenge when appropriate, using specific, recorded examples
- Suspend your judgement and use objection handling skills as appropriate
- Create additional coaching opportunities by demonstrating the skill and giving the individual the opportunity to practice
- Use summaries
- Seek agreement to key development areas
- Elicit/highlight the benefit of change
- Elicit/suggest options to bring about change
- Set agenda for next steps to include follow-up/review
