Do, Review, Conclude and Plan

Peter Honey and Alan Mumford are best known for their definitions of learning styles. Knowing your learning style can also help avoid repeating mistakes by undertaking activities that strengthen other […]

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Man painting mural of football team

What Makes An Effective Team?

Where are the most common places teams are talked about? Work and sport. And what is the common denominator that connects the two? Competition. We believe that one of the […]

Persuasion – Why Do People Buy?

People buy when there is a gap between their current situation and their ideal situation. It is essential at the pre-presentation (sales investigation) stage that we find out the gaps […]

Customer Satisfaction – Is It Enough?

Businesses all talk about ensuring customer satisfaction as a priority. They even do detailed and lengthy surveys to determine just how satisfied their customers are – and why? – because […]