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Who’s Coaching Who?

Coaching remains high on many training departments’ agendas, but it’s not always seen as such a priority by individuals in the workplace. Too often employees complain of finding themselves too […]

What Kind Of Customer Are You Targeting?

Not all customers behave the same way because they are motivated by different things. Cost-Oriented Customers Focus largely or exclusively on the cost of the product or service, will want […]

The Power Of Peer Group Pressure

Peer group pressure is often cited as being an important, even critical, component of building a high performance team environment. We thought we would dig a little deeper as to […]