Management Communication Skills

Who Should Attend All Managers, Supervisors and Team Leaders. Even experienced participants will find this valuable as a refresher and for additional skills.

Course Objectives

After attending the course, participants will have the ability to:
    • improve their effectiveness across a wide range of activities through better communication
    • design and use questions to obtain information, ownership and steer conversations
    • avoid communication problems and use ‘active’ listening to steer meetings and ensure clear communication
    •  recognise and use different Non-Verbal Communication elements and patterns.

Course Programme

How Will Communication Skills Help? The constituents of communication The application of communication skills Questioning Skills Question structure Different questions for different purposes Designing key questions The use of questions to ensure ownership Listening Skills Barriers to effective listening Differences between ‘passive’ and ‘active’ listening skills ‘Active’ listening skills Using listening to obtain unintentional information Controlling a conversation by using ‘active’ listening skills Non-Verbal Communication (NVC) Role of NVC NVC considerations/causes NVC components Patterns of NVC (deceit, openness, agreement) Controlling your own NVC [Geoads3] Personal Development Plan Developing an individual action plan for implementation back in the workplace.]]>

Letter and Email Writing Skills

Who Should Attend Anyone involved in writing letters, e-mails or any customer correspondence. Course Objectives After attending this course, participants will have the ability to:

  • ‘tune in’ to readers to hit the right notes
  • choose effective formats for various purposes
  • identify the key elements to ensure the document is interesting
  • ensure their documents are understood
  • make their documents ‘easy to read.’
[Geoads3] Course Outline Introduction, aims, agenda The role of letters and emails in internal/external relationships When not to use written communication Profiling the readership Key factors in the profile of potential readers The issue of important secondary readers Preparing to impress Structuring your writing Different formats and structures How to gain the attention of the reader Putting forward benefits in written communication Handling ‘complaints’ Ensuring your letter is interesting Developing an effective personal style Key factors in creating an interesting document How to polish your document Ensuring your letter is understood ‘Rules’ to reduce/remove potential misunderstandings The difference between talking and writing on understanding Ensuring readability of your letter The structure of emails How to improve readability Asking for action [Geoads3] Personal Development Plan Developing an individual action plan for implementation back in the workplace]]>

Leading And Managing Remote Teams

Who Should Attend Managers or senior people charged with leading remote teams, whether on a national or international basis. The course will also suit executives who need to understand the dynamics and issues surround managing remote teams to help with the related organisational development issues.

Course Objectives

After attending the course, participants will have the ability to:
  • Identify the critical success factors for leading and managing remote teams
  • Compare their own preferred style of managing with the most effective style for engaging this kind of team
  • Build the most appropriate performance framework
  • Implement an effective communication process
  • Deal with interpersonal issues including conflict resolution
  • Apply effective motivation techniques
  • Implement a road map to effective virtual working.

Course Programme

Remote Team Success Factors Understanding the required organisational context Identifying the kind of people suitable for remote team working The effective use of a Purpose Framework Why rules don’t work and trust has to What Makes An Effective Remote Team Manager? Examining the most appropriate personal styles Where more leadership, not management is required Why being a role model is so important What’s discretionary and mandatory? Getting the right balance Organising For Success Using outcomes based focus rather than inputs Bearing in mind any cultural differences Effective goal setting and decision making How to manage activities and the distribution of tasks Performance Management Using the most effective motivation techniques Dealing with dislocation, dysfunction and displeasure How to engender and use Peer Group Pressure Why behavioural standards are so important Communication Approaches Blending the different channels Managing the 24/7 business environment Creating an optimised communication flow The effective use of technology Meetings Management Frequency and format? Making them value adding entities Balancing the work stuff with fun stuff Minimising effective administration Building A Success Template Using an effectiveness checklist Aligning the working approach to strategic objectives Implementing a team owned, 90 day action plan road map]]>