The Role Of The Sales Leader

To be effective in any sales organisation, a leader has to have the ability to influence using the four power bases appropriately. Generally the more effective the leader the more […]

The Power Of Telephone Behaviour

Dealing with people on the telephone requires a different set of interpersonal skills than if talking face-to-face. If compensations and allowances are not made, the caller can be made to […]

What We’re Reading – The Goal

Title: The Goal Author: Eliyahu M. Goldratt, Jeff Cox Publisher: Gower Publishing Ltd; 3Rev Ed edition (17 Nov 2004) ISBN: 0566086654 The Goal is a classic management text book, although […]

Change – Nothing Is Secure, Nothing Keeps

We have been doing a lot of work on Change Management recently. The impact of the recession has been felt across both the private sector and public sector alike. The […]