Developing The Best Kind of Customer Service People

First things first; Smile training doesn’t work. A one-day programme covering how to serve customers better, establish rapport and ‘show you care’ doesn’t deliver any real change or lasting benefit. […]

Performance Appraisal

During the last decade it has become apparent that intellectual understanding, knowledge and the ability to apply that knowledge is the fuel for global competitiveness and growth. Increasingly companies are […]

Relationship Building Behaviours

Effective account development relies on the account manager having excellent relationship building skills. A survey of companies found that the following are the most important relationship building skills they expect […]