Why Today’s Business Card Is A Sales Opportunity On Steroids
The business card used to be more about status, less about communication; simply a name, job title, address and company phone number. For the sales person, this was a useful […]
Developing The Best Kind of Customer Service People
First things first; Smile training doesn’t work. A one-day programme covering how to serve customers better, establish rapport and ‘show you care’ doesn’t deliver any real change or lasting benefit. […]
Performance Appraisal
During the last decade it has become apparent that intellectual understanding, knowledge and the ability to apply that knowledge is the fuel for global competitiveness and growth. Increasingly companies are […]
Relationship Building Behaviours
Effective account development relies on the account manager having excellent relationship building skills. A survey of companies found that the following are the most important relationship building skills they expect […]