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Personal Effectiveness

As a  Manager, it will be part of your job to delegate in order to achieve your targets. As we know, not all sales people naturally make good managers. Here […]

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Advanced Selling Skills

As products and services become more alike the real competitive edge lies in the skill of those dealing with customers. Advanced Selling Skills takes selling skills to a more advanced […]

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What is Coaching?

Coaching involves someone experienced in a particular skill transmitting knowledge relating to the skill on an individual person-to-person basis.  Often it consists of a demonstration followed by the trainee imitating […]

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Discipline & Reprimand

Discipline and Reprimand is fraught with pitfalls for the unwary. Handled well, disciplinary procedures can benefit all. [geoads2] Overview Discipline originally meant “to judge by correct standards.” Today the quantity […]