When you want to review what’s happened –  at a meeting, on a project, or in a conflict situation- speedy three step plan helps you to stay objective and focus on improvements.  Give it a try.

[geoads2]

1. Agree FACTS
2. Standards – What should happen?
   Performance – What did happen?
   Difference – Any unacceptable gaps?
4. Agree CAUSES
5. Open with open questions
   Listen to the answers
   Don’t jump to conclusions
7. Agree ACTION
8. Focus on facts – What needs to be done, by whom and by when?
   Set progress review date
   Summaries positively
   Take agreed action