Would You ‘Lunch & Learn’ or ‘Dine and Dash’?
What if you know your people desperately need some development in a key area of their role, and supposing you even had the budget to pay for it, can you really afford to let them […]
Month: November 2010
Seven Things Every New Sales Person Should Know
If you are planning to go into a sales role for the first time there are a number of key things you should be clear about before taking the plunge. Or if you are the […]
Career Segmentation
Marketers are familiar with life stage segmentation in trying to understand buying motivations and decisions. For some time we have been interested in how the same technique might be applied to looking at career phases. […]
Not Enough Time: How Successful Salespeople Are Great Time Managers
Time management is a perennial personal development need. Here in a couple of lines is the training remedy distilled; the difference between urgent and important, reactive from pro-active tasks, things to do lists, delegation and […]
Ten Ways To Improve Your Call Centre Customer Service Scores
We all have to use the phone to talk to our bank, broadband provider, support service etc. How many of us do it with a glad heart? When you have a good experience it’s easy […]
Focusing On Developing Your Competitive Advantage
As the old truism has it; ‘Give the people what they want and they will buy’; if you do that successfully and you do it better than other businesses making a similar offer you have […]