Month: January 2008

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The Usual Suspects

If you are in a telephone based sales role making high volume calls it can be easy to lose sight of what you are trying to achieve. By creating and applying a template, a potential […]
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Gaining Employee Input

On the surface it may appear to be a straight forward issue, but it is easy to give advice rather than actively seek employee’s involvement and it can be easy to allow one’s own biases […]